About Hoarder Clean Up UK
We are a specialist cleaning service dedicated to supporting individuals with hoarding disorder and their families with compassion, respect, and understanding.
Our Story
Hoarder Clean Up UK was founded with a clear mission: to provide compassionate cleaning services for those affected by hoarding disorder. Our founders witnessed firsthand the emotional challenges faced by families dealing with hoarding situations and the lack of understanding and support available.
Restoring spaces. Rebuilding lives.
At the heart of our work is something simple but powerful: care.
We're a team of specialist cleaners with a background in complex cleaning services—but hoarder cleaning is where our hearts truly lie. This is more than just clearing out rooms; it's about creating space for someone to breathe again, often after holding their breath for years.
We understand that hoarding is a real and serious mental health condition. Behind every case is a story—one that deserves compassion, discretion, and professional support. That's why we approach every job not with judgment, but with empathy and purpose.
Whether we're helping a family member navigate an emotional clean-up, working with charities, or supporting someone ready to take brave steps forward on their own, we're here to make it easier.
Our team is experienced in handling all kinds of waste and extreme cleaning scenarios. We're calm in chaos, kind when things feel overwhelming, and discreet always. No two situations are the same, but our mission is: to transform environments and give people their homes—and their lives—back.
It's not always easy, but it's always worth it. And we love what we do.
Because everyone deserves a fresh start.
Whether we're helping a family member navigate an emotional clean-up, working with charities, or supporting someone ready to take brave steps forward on their own, we're here to make it easier.
Our team is experienced in handling all kinds of waste and extreme cleaning scenarios. We're calm in chaos, kind when things feel overwhelming, and discreet always.
No two situations are the same, but our mission is: to transform environments and give people their homes—and their lives—back.
It's not always easy, but it's always worth it. And we love what we do.
Because everyone deserves a fresh start.
Our Values
These core principles guide every aspect of our work and define who we are as a company.
Compassion
We approach every situation with empathy and understanding, recognizing the emotional challenges involved in the cleanup process.
Respect
We treat every client with dignity and respect, honoring their personal boundaries and involving them in decision-making.
Integrity
We maintain the highest standards of professionalism and ethical conduct in all our interactions and services.
Our Specialist Approach
We understand that hoarding cleanup requires a specialized approach that addresses both the physical clutter and the emotional challenges involved.
Trauma-Informed Care
Our team is trained in trauma-informed care, recognizing that the cleanup process can be emotionally challenging for individuals with hoarding disorder. We work at a pace that feels comfortable for the individual, ensuring they have control over the process.
We often begin with a half-day session to gauge how the individual responds and adjust our approach accordingly. This allows us to build trust and create a safe environment for the cleanup process.
Collaborative Approach
We believe in a collaborative approach that involves the individual, their family, and mental health professionals when appropriate. This ensures that the cleanup process is supportive and aligned with the individual's needs.
Our technicians are trained to listen and respond to concerns, ensuring that the individual feels heard and respected throughout the process. We understand that every situation is unique and requires a personalized approach.
Our Process
Initial Assessment
Compassionate evaluation of the situation to understand the specific needs and concerns.
Customized Plan
Development of a personalized cleanup plan that respects the individual's boundaries and preferences.
Supportive Cleanup
Gentle, respectful cleanup process with emotional support throughout.
Follow-Up Support
Continued support after the cleanup to help maintain the living space and prevent relapse.
Our Commitment to Safety & Wellbeing
The safety, dignity, and wellbeing of every individual we support is our top priority.
Safeguarding Commitment
At Hoarder Clean Up UK, the safety, dignity, and wellbeing of every individual we support is our top priority.
All members of our team — including technicians and office staff — are trained to Safeguarding Adults Level 1. This means they are equipped to:
- Recognise signs of neglect, self-neglect, or abuse
- Respond with sensitivity and professionalism
- Follow correct procedures to raise concerns safely and confidentially
We work closely with families, mental health professionals, housing providers, and local authorities, and we understand how important it is to approach every situation with respect, compassion, and discretion.
Our Team & Training
Our team consists of compassionate professionals specially trained to support individuals with hoarding disorder.
Specialist Training
All our team members undergo comprehensive training in hoarding disorder, trauma-informed care, and professional cleaning techniques. This ensures that they can provide the highest level of support and understanding.
Our training includes understanding the psychological aspects of hoarding, effective communication strategies, and practical cleaning techniques specific to hoarded environments.
Professional Standards
We maintain the highest standards of professionalism in all our services. This includes proper PPE for biohazard situations, respectful handling of personal belongings, and thorough cleaning practices.
Our team is fully insured and trained to handle a wide range of situations, from light decluttering to extreme hoarding cases requiring biohazard cleanup.
Let Us Help You Begin Your Journey
Our compassionate team is ready to support you or your loved one with specialist hoarder cleanup services.